Registration 500 points

FAQ

  2. About Us
  3. FAQ
How old do you have to be to visit Palasino?

Everyone over the age of 18 can visit Palasino.

Do I need to carry any ID when I visit the casino?

Yes, for registration in our casino a valid ID card, driving licence or passport is required.

What if I don’t know the rules of games?

Our friendly members of staff will be happy to answer any questions about our games.

Can I park at Palasino?

Yes, you can park directly in front of our casino. Parking is free of charge.

Can anyone join the Palasino Loyalty Program?

All players who visit the casino join our unique reward program on registration. Once you complete our registration form and show valid ID you will you receive your Player Card. Your Card doubles as your cashless wallet and loyalty card. You earn Points while you play and can then use these on the slot machines to play or cash them out for money.

Do I need to be a member to visit?

All persons wishing to enter the casino must complete a registration form and sign an AML (anti money laundering) declaration. Valid ID is necessary.

When is the Casino open?

Slots
daily nonstop

Live Games
daily nonstop

Do I have to pay an entry fee?

When you enter Palasino Excalibur City, you pay a fee of 10 €. This entrance fee for F&B services includes unlimited consumption of selected alcoholic and non-alcoholic beverages.

For 20 € our casino guests can also take advantage of our special All Inclusive Offer. Purchase your package at the reception on registration and take advantage of hot and cold dishes from the buffet, and selected alcoholic beverages and soft drinks.

Where is Palasino?
The Palasino Excalibur City is located in the shopping and recreation park Excalibur City in Chvalovice-Hatě, near the Austrian border crossing of Kleinhaugsdorf.  You can find more information in “How to find us”.